01. Questions About an Existing Order

Please include your order number and the email address used during checkout so we can locate and review your purchase efficiently.

02. Damaged, Defective, Incomplete, or Incorrect Orders

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly. Include your order number, a clear description, and relevant photographs or videos where appropriate.

After confirmation, we will provide an appropriate replacement, refund, reshipment, or return solution without additional cost caused by an error attributable to us.

03. Before Returning an Item

After approval, customer support will provide the appropriate return warehouse address and instructions.

04. Response Time

We aim to answer customer inquiries within 1–2 business days. Matters requiring review with a carrier, payment provider, fulfillment partner, or return facility may require additional time.