Frequently Asked Questions
Frequently Asked Questions
Quick answers about Galvoriaft™, dusting tools, orders, delivery, tracking, returns, refunds, cancellations, and customer support.
01. Who operates Galvoriaft™?
Galvoriaft™ is owned and operated by Beijing Xingyi Technology Co., Ltd.
02. What does Galvoriaft™ sell?
We focus on practical dusting tools such as telescopic dusters, Venetian blind cleaning brushes, keyboard brushes, furniture dusting brushes, and related household cleaning tools.
03. How long does processing take?
Orders are normally processed within 2–4 business days after payment confirmation and may require up to 5 business days during unusually busy periods.
04. How long does standard U.S. delivery take?
Estimated carrier transit is generally 10–15 business days after dispatch, subject to destination, carrier, weather, and other logistics conditions.
05. How much does shipping cost?
Available methods and shipping charges are displayed during checkout before payment is completed.
06. Will I receive tracking information?
Tracking information is normally sent to the checkout email after dispatch when it becomes available.
07. What if tracking stops updating?
Email service@galvoriaft.com with your order number so we can review the available shipment information.
08. What if tracking says Delivered but I cannot find the parcel?
Check the delivery area, mailbox, household members, reception, neighbors, and carrier where appropriate, then contact us if it remains missing.
09. What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy.
10. How do I request a return?
Email service@galvoriaft.com with your order number, item, return reason, and relevant photographs or videos.
11. Where should I send a return?
Do not automatically use our registered address. Customer support will provide the approved return warehouse address and instructions.
12. Who pays return shipping?
Customers generally pay for preference-based returns. Confirmed errors attributable to us are resolved without additional costs caused by that error.
13. How long does an approved refund take?
After an approved return is received and inspected, the refund is initiated within 5–10 business days. Provider posting time may be additional.
14. Can I cancel an order?
Contact us promptly. We will try to assist before fulfillment begins, but cancellation cannot be guaranteed after processing starts.
15. What if my item is damaged or incorrect?
Contact us promptly with your order number and supporting photographs or videos for review.
16. How can I contact customer support?
Email service@galvoriaft.com or call +86 136 2942 5624. We aim to respond within 1–2 business days.
17. What are your service hours?
Customer service hours are 8:00 AM–10:00 PM, China Standard Time (UTC+8).
Still Need Help?
Contact our customer support team with your order number where applicable.
China Standard Time (UTC+8)
Official Business Information
Official company, registration, website, and customer support details for Galvoriaft™.
China Standard Time (UTC+8)