01. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

02. Starting a Return Request

Email service@galvoriaft.com before sending an item back. Include your order number, the product, the return reason, and relevant photographs or videos where appropriate.

03. Return Eligibility

Unless the item is defective, damaged, incorrect, or otherwise protected by applicable law, an eligible standard return should generally be unused, unaltered, in its original condition, and returned with included parts, accessories, and proof of purchase.

04. Approved Return Destination

After approval, customer support will provide the appropriate return warehouse address and instructions. Unauthorized returns or parcels sent to an incorrect destination may be delayed or rejected.

05. Non-Returnable Preference-Based Items

Customized products, gift cards, final-sale items, and products materially altered, misused, or damaged after delivery may not qualify for preference-based return. These limitations do not remove rights that applicable law does not permit us to exclude.

06. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly with your order number and supporting photographs or videos.

After confirmation, we will provide an appropriate replacement, refund, reshipment, or return solution without additional cost caused by an error attributable to us.

07. Return Shipping Costs

Preference-based returns: the customer is generally responsible for return shipping.

Confirmed product or fulfillment errors: we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

08. Inspection & Refund Timing

After an approved return arrives, it may be inspected. Once received, inspected, and approved, the eligible refund will be initiated to the original payment method within 5–10 business days. Financial institutions may require additional posting time.

09. Refund Method

Approved refunds are normally issued to the original payment method. If that method cannot accept the refund, customer support will work with the applicable provider on an alternative where permitted.

10. Exchanges

Exchanges depend on inventory. If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order.

11. Order Cancellation

Submit cancellation requests as soon as possible. We will make reasonable efforts before fulfillment begins, but cancellation cannot be guaranteed after processing or dispatch has started. No cancellation fee is charged for an order successfully canceled before fulfillment.

12. Return & Refund Support

Contact our support team for return, exchange, cancellation, damaged-item, or refund questions.